SHIPPING POLICY

SHIPPING OPTIONS AND RATES FOR CONTINENTAL US, ALASKA, HAWAII AND U.S. TERRITORIES AND P.O. BOXES, APO AND FPO

Cocainecaviar.com has teamed up with UPS and USPS to bring you the most competitive and fast shipping rates possible. You can estimate your shipping cost before you make a purchase by adding items to the shopping cart and click on the Cart or Checkout icon & Checkout, on the next page you’ll be able to type in your destination to see the shipping cost before you complete your payment.

US Shipping5-7 Business Days — This is a fast and reliable option for orders delivered to home or business addresses in the continental United States. Delivery times of 5 to 7 business days depending on location including tracking.
US Priority Shipping - Priority 2-3 Business Days — Fast delivery and completely trackable from the time it leaves our warehouse until it arrives at your door.
US Express Shipping - 1-2 Busines day (No PO Boxes) — If you absolutely must have it the next business day, then this is your option. Not available for P.O. box, APO/FPO, U.S. territory addresses.

ESTIMATED SHIPPING TIMES
Most orders ship same day. Packages are only shipped Monday — Friday, excluding Holidays. Please be aware that orders shipped to an address other than the verified billing address may require extra processing time of 1-2 business days for security checks.

These arrival times are estimates and are not guaranteed, as the actual ship date depends on final approval from the credit card company or receipt of payment by Cocainecaviar.com. If an order is needed urgently and you're unsure of which shipping method to choose, email us at Cocainecaviar@gmail.com

SHIPPING OPTIONS AND RATES INTERNATIONAL 
Cocainecaviar.com has teamed up with UPS and USPS to bring you the most competitive and fast shipping rates possible. You can estimate your shipping cost before you make a purchase by adding items to the shopping cart and click on the Cart or Checkout icon & Checkout, on the next page you’ll be able to type in your destination to see the shipping cost before you complete your payment.

ECONOMY Shipping (14-30 Days) — This is a slow but guaranteed delivery option for international orders delivered to home or business addresses around the world. Unfortunately this option is not always trackable, however we offer a guaranteed service to all customers. Not available to Argentina or Brazil, see below for Guaranteed option.
Guaranteed Tracking/Insurance Shipping (10-30 Days*) Recommended option if you wish to have Tracking and/or Insurance for your orders.
Priority with Tracking (7-14 Days) — Faster delivery and completely trackable from the time it leaves our warehouse until it arrives at your door.
Express with tracking (3-5 Days) — If you need your order faster, then this is your option fully trackable and insured up to $100.00. Please remember these are business days not counting holidays, customs clearance, etc.

Cocainecaviar.com is not responsible for customs/duties charges. These costs are determined by your local customs office. Club urban cannot determine the cost of these charges in advance. We try to minimize the cost by listing the wholesale value of the goods rather than the retail value.

 

Returns & Exchanges

 

Cocaine & Caviar offers the hottest brands with the highest quality. If you have not received the correct item or the item is defective, return the item in its original condition including all original tags clean, unworn within 30 days for a store credit or exchange only.
Unfortunately due to our extremely low prices we do not offer any kind of refunds or money back, but you can get a store credit towards a new item or exchange only! 

Please Note: An RMA number (Return Merchandise Authorization number) MUST be obtained within 30 days of receiving your goods before returning any item. We must receive your return within 14 days of generating the RMA number. It can take up to 14 days for your return to be processed. 

* *All orders that are shipped with the "Free Shipping" promotion, are subject to shipping cost if returned. This shipping cost will be deducted from the refund total when return is received. Returns or exchanges that were not shipped in error are subject to a restocking fee of 15%. If you have any questions or concerns regarding your order or our return policy, send us an email at cocainecaviar@gmail.com
 

How To Return An Item In 3 Easy Steps

Are you eligible to return your item? Please read our return policy to see if your item is eligible. If the item is eligible, please follow the following 3 simple steps. 

Step 1:
Obtain a Return Merchandise Authorization (RMA) number. You may obtain this "RMA" number from our customer service representatives via email or phone. (You must obtain an "RMA" number before shipping your item, any returned goods without an RMA number may not be accepted and any refund or exchange may be forgone.) 

Step 2:
Package your goods. Be sure to package your goods properly. Any good returned that is not in its original condition will not be accepted. Please write your name, your order number and the "RMA" number on the outside of your package. This will ensure correct and quick processing time. Please note: It is the customer's responsibility to make sure the package is posted correctly. Cocaine & Caviar  is not responsible for any goods that are lost, damaged or stolen while in transit back to us. 

Step 3:
Ship your item(s) to us. You must pay for the shipping cost to return the item(s). If the item is being returned due to our error, you will be refunded for the original shipping charges incurred once we have received the returned goods and the item is inspected and approved for resale. 

Send your returns to: 

Caviar Dreams
Returns Department 
2528 Woodpark Place
Abbotsford , BC V2S 0A5
Canada 

Once the item has been approved for resale, we will make any necessary changes to the order, issue store credits, exchanges, etc. 

Exchanges

If you wish to exchange an item for any reason simply purchase a new one and return the one you don't want. Do not ship your item with a note to exchange it, because the item you want might be sold out or not available. 

If you have any questions or concerns regarding your order or our return policy, send us an email at Cocainecaviar@gmail.com